Decker Returns & Exchanges
Returning or Exchanging an Item
Decker is committed to your 100% satisfaction, we guarantee it! If you are not satisfied with the purchase within thirty days after receiving the order, Decker offers Free Returns and Fast Exchanges.
- In order to be accurately credited, include the order number and reason for return with the merchandise.
- A Return Authorization Number is needed
- A return address must be included. For the safety of our employees, any package received without a return address on the outside of the package or a Return Authorization Number will be destroyed.
- We cannot accept C.O.D. deliveries.
- If you have any questions, please contact Customer Care by calling 1-800-431-5128
- Merchandise must be returned within 30 days of receiving the order.
- Decker will refund any items that are in their original condition and packaging
- Decker will refund any used goods that are manufacturer's defects or within the warranty. All used returned items are subject to an evaluation process to make sure they are eligible for a refund.
- As noted when purchasing any, custom, personalized, or helmets, etc. are not eligible for return.
- Clearance items are not eligible for return or exchange. The sale is final.
- Receive Label via Email: This is a free service to customers located within the 48 Continental United States who are shipping a return via FedEx within 30 days of receiving the order. A prepaid return label will be emailed to you. Contact Customer Care through Live Chat, Phone 1-800-431-5128 or firstname.lastname@example.org.
If you are unable to contact customer service, ship the items back via the trackable shipping method of your choice to:
Decker Consumer Returns
ATTN: Decker Returns Dept
Omaha NE 68138
Please call Customer Care at 1-800-431-5128 to place a 'Quick Exchange Order'. This will ensure you receive:
- The desired item(s) as quickly as possible.
- Free Shipping on the new order.
- Credit for any discounts applied to the original order.
We will bill your credit card for the replacement merchandise. As soon as we receive your returned item(s), we will refund that amount to your original method of payment.
- Reimbursement will be issued according to the original form of payment.
- Refunds will be credited for the purchased price along with any applicable taxes. The original outgoing shipping amount is not refundable. Custom products are not eligible for refunds or exchanges. All custom item sales are final.
- Allow 3-7 business days to process the refund and for your account statement to reflect a credit.
- Please allow 2-4 weeks for processing a refund if the merchandise was paid for with a check or money order.
If you return a gift purchased with a Gift Card, the Gift Card will be credited the amount of the item. If you wish to return a product you received as a gift, the refund will be credited to the original form of payment (i.e., the Credit Card used for the original purchase). When returning a gift, please provide the Order Number or purchaser's name, address, and telephone number to assist in the processing of the return.